DuPage Office Opportunities

JOB TITLE: CCP Supervisor

LOCATION: DUPAGE, IL

JOB TYPE: FULL-TIME

Job Summary:

Homecare Supervisor will have a wide range of responsibilities but not limited to supervising Home Care Aides (HCA); scheduling HCAs for client services, monitoring the quality of care; ensuring the satisfaction of clients and their families; making supervisory home visits with clients; hiring and training caregivers; maintaining daily activities; prioritizing duties; performing various administrative and human resources duties. Homecare Supervisor will work with the Department on Aging Community Care Program in an office setting.

Responsibilities:

• • Developing relationships in the community to build referral sources
  • Consult with clients and caretakers to assess the quality and/or appropriateness of home care given
  • Respond to reported problems in a timely fashion and document and follow up on problems to ensure proper care is being given.
  • Evaluates, Plans, Coordinates, and Manages Home Care Aides to ensure client’s and company’s best interest
  • Ensures that client and employee records are complete and current
  • Home care supervisor is responsible for ongoing training, quarterly conferences, annual evaluations, and providing on-site support to all personnel under her supervision.
  • Ensures client and employee safety, assesses possible risks, and constantly works on its prevention
  • Ensure compliance with local, state, and federal regulations, meeting any accrediting agency standards and upholding the company’s policies and procedures.
  • Makes home visits, as necessary, to provide hands-on training and assistance
  • Willing to fill in for caregivers if necessary
  • Maintains professional, friendly courteous, caring relationship and atmosphere with all staff members
  • Works in a team to assure accomplishment of the company’s goal

Qualifications and Skills:

• • Experience working as a Homecare Supervisor with the Community Care program or In-Home Care setting is required
  • Effective leadership skills and ability to delegate
  • Ability to work independently under minimum supervision in fast-paced work environment
  • Ability to resolve concerns between Home Care Aides and Clients within referral source parameters
  • Organizational ability, attention to detail, and familiarity with the in-home care field’s standard practices, concepts, and procedures
  • General knowledge of the in-home personal care needs of older adults and individuals with disability within the context of their social environment
  • Caring and passionate personality
  • Reliable transportation
  • High school diploma or equivalent required
  • Excellent written and oral communication skills
  • Bi-lingual is a plus
  • Basic knowledge of Microsoft Office (Word, Excel, Power Point) and office experience is preferred
  • Legal work authorization in the state of IL

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