JOB TITLE: CCP Supervisor

Job Summary:

Homecare Supervisor will have a wide range of responsibilities but not limited to supervising Home Care Aides (HCA); scheduling HCAs for client services, monitoring the quality of care; ensuring the satisfaction of clients and their families; making supervisory home visits with clients; hiring and training caregivers; maintaining daily activities; prioritizing duties; performing various administrative and human resources duties. Homecare Supervisor will work with the Department on Aging Community Care Program in an office setting.


    • Developing relationships in the community to build referral sources
    • Consult with clients and caretakers to assess the quality and/or appropriateness of home care given
    • Respond to reported problems in a timely fashion and document and follow up on problems to ensure proper care is being given.
    • Evaluates, Plans, Coordinates, and Manages Home Care Aides to ensure client’s and company’s best interest
    • Ensures that client and employee records are complete and current
    • Home care supervisor is responsible for ongoing training, quarterly conferences, annual evaluations, and providing on-site support to all personnel under her supervision.
    • Ensures client and employee safety, assesses possible risks, and constantly works on its prevention
    • Ensure compliance with local, state, and federal regulations, meeting any accrediting agency standards and upholding the company’s policies and procedures.
    • Makes home visits, as necessary, to provide hands-on training and assistance
    • Willing to fill in for caregivers if necessary
    • Maintains professional, friendly courteous, caring relationship and atmosphere with all staff members
    • Works in a team to assure accomplishment of the company’s goal

Qualifications and Skills:

    • Experience working as a Homecare Supervisor with the Community Care program or In-Home Care setting is required
    • Effective leadership skills and ability to delegate
    • Ability to work independently under minimum supervision in fast-paced work environment
    • Ability to resolve concerns between Home Care Aides and Clients within referral source parameters
    • Organizational ability, attention to detail, and familiarity with the in-home care field’s standard practices, concepts, and procedures
    • General knowledge of the in-home personal care needs of older adults and individuals with disability within the context of their social environment
    • Caring and passionate personality
    • Reliable transportation
    • High school diploma or equivalent required
    • Excellent written and oral communication skills
    • Bi-lingual is a plus
    • Basic knowledge of Microsoft Office (Word, Excel, Power Point) and office experience is preferred
    • Legal work authorization in the state of IL

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The Arab woman in hijab works in the office together with her colleagues. They are engaged in business. On the desk is a laptop.